I've had my Blendtech for several years and have gotten increasingly frustrated trying to make smoothies and having to stop and tamp it down all the time. They now make a twister blender jar, having figured out for themselves that they need one, but when I called to see if I could swap my jar for it they offered me $10 off a $129 twister jar.
I'd rather save up my $ and get a Vitamix instead when I finally give up.
I have broken off many spatulas in my Blendtech. Doesn't seem right that they've realized they have a problem, solved it, but aren't offering the solution to their existing customers.
Product or Service Mentioned:
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.